Calori

Questions

Everything about offers, subscriptions and your account. Still stuck? Get in touch.

Subscriptions and offers

I redeemed an offer but Calori still asks me to subscribe
Open Calori, go to Settings, open the subscription screen and tap "Restore purchases". That re-reads your purchase from Apple and applies it to your account. This is usually needed if you redeemed the offer while signed out of Calori, or on a different device.
How do I redeem an offer code?
Tap the button in the email on your iPhone or iPad. The App Store opens with the offer already filled in, and you confirm with Face ID, Touch ID or your Apple Account password. The offer starts straight away. Then reopen Calori and your access is unlocked.
Will I be charged during the free period?
No. Nothing is taken while the free period is running. When it ends, it continues as a yearly subscription at your local App Store price. The App Store shows you that exact price before you confirm, and you can cancel any time during the free period at no cost.
How do I cancel?
Cancelling is handled by Apple, not by us. On your iPhone open Settings, tap your name at the top, tap Subscriptions, choose Calori and tap Cancel Subscription. If you cancel during a free period you keep access until it ends and are never charged.
The offer link does not work
Offer codes can only be redeemed on an iPhone or iPad signed in to an Apple Account, and each code works once. If the link was already used, or you opened it on a computer or an Android phone, it will not redeem. Email us and we will sort it out.
I am on Android
Apple offer codes only work on iPhone and iPad. If you use Calori on Android, email us and we will arrange the equivalent on Google Play.

Using Calori

How do I track my food?
Tap the camera icon to scan a barcode, search for foods in the meal scanner, or log an item manually. Every meal is saved in your diary, where you can see the day’s nutrition broken down.
How do I set my calorie and macro goals?
Go to Settings, then Program, and tap the + icon to set your health targets. The planner produces a daily calorie target and macronutrient goals for protein, carbs and fats based on your details, and your progress is tracked against them through the day.
How do I view my nutrition progress?
Open the Progress section in Settings for macro history, trends and your nutrition over time. You can also tap the rings on the home page to see the same detail for the current day.
Can I use Calori offline?
Partly. Meals you have already logged are stored on the device and can be viewed without a connection. Searching for foods and syncing your data need the internet.
How do I follow other people?
Open the Friends section and search for their username. Open their profile and tap Follow. Their posts then appear in your feed.

Your account

How do I change my profile information?
Go to your profile page and tap Edit Profile to change your name, username, bio or profile photo.
Can I change the theme?
Yes. Go to Settings, then Theme, to switch between Light and Dark. Calori remembers the choice.
How do I stop receiving emails from Calori?
Use the Unsubscribe link at the bottom of any email we send, or turn Email off in Settings under Notifications. Either one stops marketing and reminder emails. We will still send messages about your account itself, such as a receipt.
How do I log out?
Go to Settings and scroll down to Log out. That signs you out on this device only.
How do I delete my account?
You can delete your account in the app: Profile → Settings → Delete account. We delete your profile, meals, photos, posts and comments instantly. If you have any issues email us at contact@calori.co.uk and we will delete your account and the data held against it.